Privacy Policy

At BassWin (“we”, “us”, “our”), protecting your privacy is of paramount importance. This Privacy Policy sets out how we collect, process, store, and safeguard your personal data when you use our website basswins.gb.net and related services. By accessing or using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

The data controller responsible for your personal information is BassWin Ltd, registered and operating under the laws of the United Kingdom. For any privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various categories of personal data to provide our services effectively and comply with legal obligations, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device/browser information
Account registration details and profile preferences
Transaction history including deposits, withdrawals, and payments
Usage data such as login times, location, and interaction with our services
Documents submitted for identity verification and compliance checks
Communications between you and BassWin, including customer support interactions
Special category data (e.g., health or ethnicity) only if voluntarily provided
Data from third parties for fraud prevention, anti-money laundering (AML), and responsible gambling assessments

3. How We Use Your Data

Your personal data is processed for the following purposes:

To create, manage, and maintain your user account
To verify your identity and confirm your age in compliance with UK gambling laws
To process financial transactions securely, including deposits and withdrawals
To comply with statutory and regulatory requirements such as AML and the UK Gambling Commission’s rules
To communicate important updates regarding your account or our services
To administer promotions, bonuses, and loyalty programmes
To deliver marketing communications, where you have provided consent
To personalise your experience on our platform
To analyse usage patterns to improve our products and services
To detect and prevent fraud, money laundering, and other criminal activities
To generate anonymised, aggregated statistics for internal reporting and regulatory compliance

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

Your explicit consent, where applicable (e.g., marketing communications)
Performance of a contract between you and BassWin
Compliance with legal obligations imposed on us
Our legitimate interests, such as ensuring security, preventing fraud, and improving our services, balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to meet our legal obligations. Typically, your data will be kept for up to five years following account closure or last activity. In certain cases, such as self-exclusion, regulatory investigations, or legal claims, data may be retained for a longer period as required by law.

6. Marketing Communications

With your consent, we may send you promotional offers and information about BassWin and our trusted partners. You may withdraw your consent or update your communication preferences at any time via your account settings or by following the unsubscribe links in emails.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

Ensuring website functionality and security
Remembering your preferences and login details
Analysing website usage and performance
Delivering personalised advertising

You can manage or disable cookies through your browser settings; however, please note that some cookies are essential for the proper operation of our site.

8. Sharing and International Transfers

We may share your personal data with:

Service providers such as payment processors, IT and security vendors
Regulatory authorities including the UK Gambling Commission and law enforcement, where required by law
Fraud prevention and identity verification agencies
Group companies within the BassWin corporate structure
Third parties you have authorised or consented to share your data with

Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect your data.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are regularly reviewed and updated to maintain high security standards.

10. Your Rights

You have the following rights regarding your personal data under UK GDPR:

The right to be informed about how your data is processed
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time without affecting prior processing
The right to not be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. The latest version will always be available on this page, with the date of last update clearly stated. Continued use of our services after changes indicates your acceptance of the updated terms.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. Visit their website for more information: https://ico.org.uk.

For responsible gambling support and advice, please visit the GamCare website.

Last updated: 15 June 2025