BassWin Terms and Conditions
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your access to and use of the BassWin website, located at basswins.gb.net (“the Website”), operated by BassWin (“we”, “us”, “our”, or “the Operator”).
1.2. By registering an account, logging in, or using any services on the Website, you confirm that you have read, understood, and accepted these Terms, as well as our Privacy Policy and Responsible Gambling Policy.
1.3. If you do not agree with any part of these Terms, please do not use the Website or its services.
2. Definitions
- User/Player/You: Any individual who registers or uses the Website.
- Account: A personal profile created for accessing our gaming services.
- Games: All casino games, live casino, and other betting products offered on the Website.
- Operator: BassWin, the company managing the Website and services.
- Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.
3. Eligibility
3.1. You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher.
3.2. It is your responsibility to ensure that using online gambling services is legal in your country or region.
3.3. Employees of BassWin, its affiliates, licensees, and their immediate family members are prohibited from registering or playing on the Website.
4. Account Registration and Security
4.1. Each user is permitted only one Account. Multiple accounts by the same person, household, device, or IP address are prohibited.
4.2. When registering, you must provide accurate, complete, and current information, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and must not share your Account with others.
4.4. BassWin reserves the right to verify your identity at any time by requesting valid documents such as a passport, driver’s licence, utility bill, or proof of payment.
4.5. Accounts with false, misleading, or incomplete information may be suspended or closed, and any associated winnings forfeited.
5. Account Management
5.1. You are responsible for all activities conducted through your Account.
5.2. Please keep your Account information up to date.
5.3. You may close your Account at any time by contacting Customer Support.
5.4. BassWin may suspend, restrict, or terminate Accounts suspected of fraud, collusion, or breaches of these Terms.
5.5. Lost passwords can be reset via the Website’s recovery tools or with assistance from Customer Support.
6. Deposits and Payments
6.1. Deposits must be made using payment methods registered in your name.
6.2. Deposit limits apply as detailed in the Banking section.
6.3. BassWin does not charge fees for deposits; however, your payment provider may apply fees.
6.4. We do not provide credit or financial services.
6.5. Deposited funds are to be used solely for wagering. Unusual deposit activity may result in account restrictions or further verification.
7. Withdrawals
7.1. Withdrawals will be processed using the same payment method as deposits, where possible.
7.2. Minimum and maximum withdrawal limits apply and are available in the Banking section.
7.3. Verification checks, including identity confirmation, may be required before processing withdrawals.
7.4. While BassWin aims to process withdrawals promptly, it is not liable for delays caused by third-party payment providers.
7.5. To withdraw your full balance and close your Account, please contact Customer Support.
8. Inactive and Dormant Accounts
8.1. Accounts with no login activity for six consecutive months will be classified as inactive.
8.2. Inactive Accounts may incur a monthly administrative fee deducted from the remaining balance, with prior notification.
8.3. Accounts with zero balance may be closed after prolonged inactivity.
8.4. Dormant Accounts can be reactivated upon user request by contacting Customer Support.
9. Responsible Gambling
9.1. BassWin is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
9.2. If you believe you have a gambling problem, we encourage you to use these tools or contact our support team for assistance.
9.3. Further information and support resources can be found on our Responsible Gambling page.
10. Prohibited Conduct
10.1. The following activities are strictly prohibited:
- Money laundering or any illegal financial transactions;
- Using bots, automated systems, or software to manipulate games;
- Cheating, collusion, or any form of game manipulation;
- Operating multiple accounts;
- Accessing the Website via VPNs, proxies, or other means to bypass restrictions.
10.2. BassWin reserves the right to suspend or close Accounts and withhold winnings if prohibited conduct is detected or suspected.
10.3. Sharing your Account or allowing others to play on your behalf is forbidden.
11. Bonuses and Promotions
11.1. All bonuses and promotions are subject to specific terms, conditions, and wagering requirements, detailed on the Promotions page.
11.2. Abuse of bonuses, including multiple Account use or collusion, is prohibited.
11.3. BassWin reserves the right to cancel bonuses and suspend Accounts in cases of suspected abuse or exploitation.
11.4. Bonus funds and free spins may have expiry dates and restrictions on eligible games.
12. Fair Play and Game Integrity
12.1. All games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fairness.
12.2. BassWin reserves the right to void bets or winnings resulting from software errors, technical malfunctions, or breaches of these Terms.
13. Liability
13.1. BassWin is not liable for any losses, damages, or data loss resulting from use of the Website, including technical failures, delays, interruptions, or errors.
13.2. You play at your own risk. BassWin’s maximum liability is limited to the amount of your last deposit.
13.3. BassWin is not responsible for content or security of external websites linked from the Website.
14. Data Protection and Privacy
14.1. Your personal data will be processed in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.
14.2. We implement industry-standard security measures to protect your data.
14.3. For further information, please review our Privacy Policy.
15. Intellectual Property
15.1. All content, trademarks, logos, and materials on the Website are owned by BassWin or its licensors.
15.2. You may not copy, reproduce, distribute, or modify any Website content without prior written consent from BassWin.
16. Complaints and Disputes
16.1. If you have a complaint, please contact our Customer Support team.
16.2. BassWin will endeavour to resolve complaints promptly and fairly.
16.3. If you remain unsatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the relevant regulatory authority.
16.4. All complaints must be submitted in writing.
17. Changes to Terms
17.1. BassWin reserves the right to update or amend these Terms at any time.
17.2. We will notify you of significant changes, and continued use of the Website constitutes acceptance of the updated Terms.
17.3. It is your responsibility to review these Terms regularly to stay informed.
18. Contact Information
For questions or assistance regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
19. Responsible Gambling Resources
We encourage you to gamble responsibly. For support and information, please visit the UK Gambling Commission at www.gamblingcommission.gov.uk or GamCare at www.gamcare.org.uk.
By creating an account and using BassWin’s services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
